Guidelines For Visitors

We value your family and friends and recognise that they are an important part of your recovery process.

• For the comfort of all our patients, we request you to limit your visitors during visiting hours.
• Please note that visitors may be restricted according to a patient’s medical condition and/or special needs..
• At the time of admission, you will be issued passes for attendants and visitors. Please request your attendant and visitors to wear/display these passes while in the hospital premises. In case of loss of the pass, you may get in touch with the Concierge Desk located in the hospital main entrance..
• Visits by children under the age of 12 are not allowed on patient floors. This is to protect children from catching any infection.
• Sanitise hands before and after visiting.
• Use of mobile phones is prohibited where critical medical equipment and patient monitoring systems are in operation. Please read and follow all posted signs about the usage of cell phones, only in approved areas. If you must use your cell phone in approved areas, please speak in a soft tone so that other patients are not disturbed.

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Patient & Attendant Responsibilities

As a patient or attendant, you are responsible:

• For keeping appointments, being on time for appointments, and calling your doctor/hospital if you cannot adhere to the appointment timing.
• For providing complete and accurate information, including your full name, address, telephone number, date of birth, particulars of next-of-kin and insurance company/TPA/employer, past illness, and medication details wherever required.
• For actively participating in your treatment plan and to keep your doctors and nurses informed of the effectiveness of your treatment.
• For your valuables. Please leave your at home and only bring necessary items.
• For treating all hospital staff, other patients and visitors with courtesy and respect; abide by the hospital rules and safety regulations; be considerate of noise levels, privacy and number of visitors; and comply with the ‘No Smoking’ policy.
• For understanding all instructions before signing the consent forms.

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Patient & Attendant Rights

As a patient or attendant, you have the right to:

• Be treated with respect, consideration, compassion and dignity, in a safe and clean environment regardless of your age, gender, race, origin, religion, sexual orientation or disabilities.
• Be addressed by your proper name and to be informed about the names of the doctors, nurses and other healthcare team members involved in your care.
• Full protection of your privacy, dignity and confidentiality in care discussions, examinations, and treatments.
• A clear and understandable explanation by your doctor about your diagnosis, as well as the benefits and risks of each treatment, expected outcome and change in medical condition.
• Be protected from physical abuse and neglect.
• Receive information from the hospital regarding the expected cost of treatment and payment policies.
• Request for a copy of your medical records as per protocol.